Buffering?
Plug the device into your router with an ethernet cable and restart the router. This alone resolves about 80 percent of reports we receive.
We Answer, Always
Talk to a Real Person in Sydney
A sales question, a setup problem, a refund, or a channel that dropped out at midnight — every route below reaches a person, 24 hours a day, every day of the year.
Get in Touch
Whichever way you reach us, you will get a human. Our median first response on WhatsApp is 52 seconds; email is under 15 minutes.
WhatsApp (fastest)
+61 2 8188 4471 — message us any time, day or night. Best channel for setup help and urgent stream issues.
Email
support@auiptvpro.com — best for refunds, invoices and anything you need in writing.
Phone
+61 2 8188 4471 — 8am to 10pm AEST, seven days.
Office
487/2 Pitt Street, Sydney NSW 2000. Correspondence and account enquiries only — we are not a retail shopfront.
Support hours
Open 24/7, 365 days a year, including Christmas Day, Boxing Day, Australia Day and every state public holiday.
Send Us a Message
Fill this in and we will reply to your email and WhatsApp within 30 minutes.
Before You Message
The Three Fastest Self-Serve Fixes
If something is wrong right now, these three checks resolve the large majority of cases in under two minutes.
Login rejected?
Retype your username and password rather than pasting them. A trailing space copied out of an email is the single most common cause.
Guide empty?
Set your app time zone to your state (Australia/Sydney, Brisbane or Perth), then force-close and reopen the app.
Still stuck? Read the full setup guide or message us — we do not mind at all.
Ready When You Are
Free trial, full subscription or just a question about whether we carry your team’s channel — we are one message away.