1. Our role
AU IPTV Pro is a reseller of third-party streaming services. We do not host, store, cache, record, encode, broadcast or transmit any audio, video, television signal or media file on infrastructure we own or control. We do not select or curate the content available through upstream providers, and we have no technical ability to remove an individual stream, channel or title from those providers’ systems.
This is a genuine technical limitation, not a legal posture. What we can do — and will do promptly — is terminate the accounts of subscribers who misuse the service, and cease dealing with an upstream provider that is the subject of substantiated infringement claims.
2. Submitting a notice
If you are a copyright owner or an agent authorised to act on their behalf, and you believe content accessible through a service we resell infringes your copyright, send a written notice to support@auiptvpro.com with the subject line “Copyright Notice”.
To be actionable, the notice must include:
- A physical or electronic signature of the copyright owner or a person authorised to act on their behalf.
- Identification of the copyrighted work claimed to have been infringed, or a representative list where multiple works are covered.
- Identification of the material claimed to be infringing, with sufficient detail to allow us to identify it — including channel name or title, and the date and time observed.
- Your name, postal address, telephone number and email address.
- A statement that you have a good-faith belief that the disputed use is not authorised by the copyright owner, its agent or the law.
- A statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorised to act on the owner’s behalf.
3. What happens next
- We acknowledge every valid notice within 3 business days.
- We forward the notice to the relevant upstream provider and request removal.
- We suspend any subscriber account shown to be misusing the service in connection with the claim.
- We report the outcome back to the notifying party where we are able to do so.
4. Repeat infringers
We terminate, without refund, the accounts of subscribers who are the subject of repeated substantiated infringement claims. We also cease commercial dealings with upstream providers that fail to act on properly formed notices.
5. Counter-notices
A subscriber whose account has been actioned in response to a notice may submit a counter-notice to the same address, including their contact details, identification of the material, and a statement under penalty of perjury that the action was the result of mistake or misidentification. We will pass valid counter-notices to the original notifying party.
6. Trade marks and third-party names
Channel names, network names, competition names and programme titles mentioned anywhere on this website are the trade marks of their respective owners and are used descriptively, to indicate the kind of content a subscriber may find, in accordance with normal comparative and descriptive use. No endorsement, sponsorship or affiliation is implied or claimed.
7. Australian law
While this policy is titled by reference to the DMCA — the notice format most rights holders use internationally — we are an Australian business and also act on notices made under the Copyright Act 1968 (Cth). Notices in either format are treated identically.
Contact us about this policy
Questions about this document can be sent to support@auiptvpro.com, or posted to 487/2 Pitt Street, Sydney NSW 2000, Australia. We respond to written enquiries within 5 business days.