IPTV Frequently Asked Questions

IPTV stands for Internet Protocol Television. Instead of receiving television through a satellite dish, cable or antenna, the channels are delivered to you as data over your existing internet connection. It is the same underlying technology that Kayo, Binge, Stan and Netflix use — the difference is that an IPTV subscription bundles thousands of live channels and a very large on-demand library into a single app and a single price.

Streaming technology itself is entirely legal in Australia, and IPTV is used by mainstream broadcasters every day. What matters legally is whether the specific content being delivered is properly licensed for Australian distribution. AU IPTV Pro is a reseller: we do not host, broadcast or transmit any signal ourselves, and we do not control what upstream providers carry. Subscribers are responsible for ensuring their own use complies with the Copyright Act 1968 and any other applicable law. If you are unsure about a particular channel, we recommend seeking your own legal advice.

Roughly 0.7 GB per hour for SD, 1.5 GB per hour for HD, 3 GB per hour for Full HD and about 7 GB per hour for 4K. A household watching four hours of Full HD a night uses around 360 GB a month. Almost all Australian NBN plans sold today are unlimited, so this is rarely a concern, but it is worth checking if you are on a mobile broadband or Starlink plan with a data cap.

15 Mbps is the practical minimum for Full HD, 25 Mbps per stream for 4K. NBN 50 comfortably runs two 4K streams; NBN 100 runs four. Fixed-wireless and satellite customers can still get an excellent picture — we simply point your line at our FHD stream group, which uses about 40 percent less bandwidth.

Yes. Samsung Tizen, LG webOS, Android TV, Google TV, Hisense VIDAA and Sony Bravia are all supported, along with Firestick, Apple TV, NVIDIA Shield, MAG boxes and Enigma2 receivers. See our setup guide for device-by-device instructions.

Install the app on as many devices as you like. The limit is on simultaneous streams: every plan comes as either 1 Screen or 2 Screens. If two people want to watch different things at the same time, pick the 2 Screens option. Venues needing more can ask us for a quote.

Five minutes on average during Australian business hours, and typically under 30 minutes overnight. Your credentials arrive by email and WhatsApp together with a setup link for your device.

Yes — a genuine 24-hour trial with the full channel list, no credit card and no obligation. Request it on our free trial page.

Visa, Mastercard, American Express, PayPal, Australian bank transfer including PayID and OSKO, and cryptocurrency (Bitcoin, Ethereum, USDT). All prices are charged in Australian Dollars, so there are no foreign transaction fees.

Neither. You pay for a fixed period and the line stops at the end of it unless you choose to renew. We do not store card details for recurring billing and we do not send your details to a payment processor for automatic charging.

Every plan carries a 7-day money-back guarantee. If the service does not perform on your connection within the first week, message support and we will refund you in full. Full terms are on our refund policy page.

Yes, as many times as you like, at no cost. Just install the app on the new device and sign in. For devices that authenticate by MAC address, send us the new address and we re-register it within minutes.

Yes — all of them, in 4K where the rights holder produces a 4K feed. That includes every NRL round, State of Origin, the NRL Grand Final, every AFL and AFLW match, the Big Bash, the Test summer and international tours. There is no separate sports pack to purchase.

Yes. UFC numbered events, major boxing cards and WWE premium live events are added automatically to the Events category, at no extra charge, usually a few hours before the broadcast begins.

Yes. Your subscription is tied to your login, not to your address, so it works from any country with a reasonable internet connection. Many of our customers use it in hotels while travelling for work.

We keep only the minimal operational data needed to run the service and prevent credential sharing — connection times and stream counts. We do not build viewing profiles, we do not sell data, and we do not share information with advertisers. See our privacy policy.

Report it on WhatsApp and our engineers will usually have it restored within a few hours. Upstream feeds occasionally go down; the difference between a good and a bad provider is how quickly it comes back, and we monitor the full list around the clock.

Yes. We offer venue packages from 4 to 100 concurrent connections with dedicated bandwidth and a named account manager. Contact us with your screen count for a quote within one business day.

Genuinely 24 hours a day, seven days a week, including Christmas Day and every public holiday. Median first response on WhatsApp is under 60 seconds; email is under 15 minutes.

Absolutely. We have subscribers everywhere from Cairns to Katherine to Kalgoorlie. If you are on fixed-wireless, Starlink or a 4G/5G home internet plan, tell us when you sign up and we will configure your line for the most stable stream group from the start.